Refund policy

All sales are final. Due to the nature of medical and home-care products, we do not accept returns or offer refunds once an order has been dispatched — opened hygiene and medical items cannot be resold.
Exceptions:
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If you receive the wrong item or an item damaged on arrival, contact us on WhatsApp: 0308 3688218 within 48 hours with photos. We will replace the item or refund the amount.
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If we cancel your order because the item is out of stock, any advance payment will be refunded in full.
Please confirm your order on phone/WhatsApp before we dispatch, so there are no surprises.